Veetro Web Service Methods


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GetSupportCasesSearchResults

[Permission: Employee, Credentials: Work.SupportCases.ViewFull/Limited]
Returns paginated SupportCases, max value of FetchSize is 100.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /xml HTTP/1.1
Host: admin.worketc.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://schema.veetro.com/GetSupportCasesSearchResults"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetSupportCasesSearchResults xmlns="http://schema.veetro.com">
      <e>
        <StartIndex>int</StartIndex>
        <FetchSize>int</FetchSize>
        <Statuses>
          <SupportCaseStatus>New or Open or Replied or Closed</SupportCaseStatus>
          <SupportCaseStatus>New or Open or Replied or Closed</SupportCaseStatus>
        </Statuses>
        <Owners>
          <int>int</int>
          <int>int</int>
        </Owners>
        <IncludeUnassgined>boolean</IncludeUnassgined>
        <Relations>
          <int>int</int>
          <int>int</int>
        </Relations>
      </e>
    </GetSupportCasesSearchResults>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetSupportCasesSearchResultsResponse xmlns="http://schema.veetro.com">
      <GetSupportCasesSearchResultsResult>
        <RecordCount>int</RecordCount>
        <Description>string</Description>
        <SQL>string</SQL>
        <FetchSize>int</FetchSize>
        <Page>int</Page>
        <StartIndex>int</StartIndex>
        <EndIndex>int</EndIndex>
        <Results>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
        </Results>
      </GetSupportCasesSearchResultsResult>
    </GetSupportCasesSearchResultsResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /xml HTTP/1.1
Host: admin.worketc.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetSupportCasesSearchResults xmlns="http://schema.veetro.com">
      <e>
        <StartIndex>int</StartIndex>
        <FetchSize>int</FetchSize>
        <Statuses>
          <SupportCaseStatus>New or Open or Replied or Closed</SupportCaseStatus>
          <SupportCaseStatus>New or Open or Replied or Closed</SupportCaseStatus>
        </Statuses>
        <Owners>
          <int>int</int>
          <int>int</int>
        </Owners>
        <IncludeUnassgined>boolean</IncludeUnassgined>
        <Relations>
          <int>int</int>
          <int>int</int>
        </Relations>
      </e>
    </GetSupportCasesSearchResults>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetSupportCasesSearchResultsResponse xmlns="http://schema.veetro.com">
      <GetSupportCasesSearchResultsResult>
        <RecordCount>int</RecordCount>
        <Description>string</Description>
        <SQL>string</SQL>
        <FetchSize>int</FetchSize>
        <Page>int</Page>
        <StartIndex>int</StartIndex>
        <EndIndex>int</EndIndex>
        <Results>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
        </Results>
      </GetSupportCasesSearchResultsResult>
    </GetSupportCasesSearchResultsResponse>
  </soap12:Body>
</soap12:Envelope>