Veetro Web Service Methods Web Service

Veetro Web Service Methods

Click here for a complete list of operations.

GetSupportResultsByCustomView

[Permission: Employee]
Returns a paged set of full support case details according to filters of smart list. The maximum page size is 1000.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /xml HTTP/1.1
Host: admin.worketc.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://schema.veetro.com/GetSupportResultsByCustomView"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetSupportResultsByCustomView xmlns="http://schema.veetro.com">
      <e>
        <StartIndex>int</StartIndex>
        <FetchSize>int</FetchSize>
        <SortColumn>string</SortColumn>
        <Ascending>boolean</Ascending>
        <CustomViewID>int</CustomViewID>
        <PopulateCustomFields>boolean</PopulateCustomFields>
      </e>
    </GetSupportResultsByCustomView>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetSupportResultsByCustomViewResponse xmlns="http://schema.veetro.com">
      <GetSupportResultsByCustomViewResult>
        <RecordCount>int</RecordCount>
        <Description>string</Description>
        <SQL>string</SQL>
        <FetchSize>int</FetchSize>
        <Page>int</Page>
        <StartIndex>int</StartIndex>
        <EndIndex>int</EndIndex>
        <Results>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
        </Results>
      </GetSupportResultsByCustomViewResult>
    </GetSupportResultsByCustomViewResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /xml HTTP/1.1
Host: admin.worketc.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetSupportResultsByCustomView xmlns="http://schema.veetro.com">
      <e>
        <StartIndex>int</StartIndex>
        <FetchSize>int</FetchSize>
        <SortColumn>string</SortColumn>
        <Ascending>boolean</Ascending>
        <CustomViewID>int</CustomViewID>
        <PopulateCustomFields>boolean</PopulateCustomFields>
      </e>
    </GetSupportResultsByCustomView>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetSupportResultsByCustomViewResponse xmlns="http://schema.veetro.com">
      <GetSupportResultsByCustomViewResult>
        <RecordCount>int</RecordCount>
        <Description>string</Description>
        <SQL>string</SQL>
        <FetchSize>int</FetchSize>
        <Page>int</Page>
        <StartIndex>int</StartIndex>
        <EndIndex>int</EndIndex>
        <Results>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
        </Results>
      </GetSupportResultsByCustomViewResult>
    </GetSupportResultsByCustomViewResponse>
  </soap12:Body>
</soap12:Envelope>