Veetro Web Service Methods
Click here for a complete list of operations.
SetSupportCases
[Permission: Employee, Credentials: Work.SupportCases.Create/ModifyFull, Contacts.People.Create]
Batch create/update support cases.
Set GUID to any unique string for you to match the result with the parameters.
Setting Relation.EntityID=0 and populating Relation.Name/Email will create a new Person if the person with the same name/email doesn't exist.
No more than 50 per batch.
Test
The test form is only available for requests from the local machine.SOAP 1.1
The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.
POST /xml HTTP/1.1 Host: admin.worketc.com Content-Type: text/xml; charset=utf-8 Content-Length: length SOAPAction: "http://schema.veetro.com/SetSupportCases" <?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Body> <SetSupportCases xmlns="http://schema.veetro.com"> <e> <SupportCases> <SetSupportCaseDataObject> <GUID>string</GUID> <SupportCase xsi:nil="true" /> </SetSupportCaseDataObject> <SetSupportCaseDataObject> <GUID>string</GUID> <SupportCase xsi:nil="true" /> </SetSupportCaseDataObject> </SupportCases> </e> </SetSupportCases> </soap:Body> </soap:Envelope>
HTTP/1.1 200 OK Content-Type: text/xml; charset=utf-8 Content-Length: length <?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Body> <SetSupportCasesResponse xmlns="http://schema.veetro.com"> <SetSupportCasesResult> <SetSupportCaseDataObject> <GUID>string</GUID> <SupportCase> <Status>int</Status> <Type xsi:nil="true" /> <Priority>int</Priority> <DateOpened>dateTime</DateOpened> <DateClosed>dateTime</DateClosed> <DateLastContact>dateTime</DateLastContact> <DateDue>dateTime</DateDue> <Company xsi:nil="true" /> <InitialResponseTime xsi:nil="true" /> </SupportCase> </SetSupportCaseDataObject> <SetSupportCaseDataObject> <GUID>string</GUID> <SupportCase> <Status>int</Status> <Type xsi:nil="true" /> <Priority>int</Priority> <DateOpened>dateTime</DateOpened> <DateClosed>dateTime</DateClosed> <DateLastContact>dateTime</DateLastContact> <DateDue>dateTime</DateDue> <Company xsi:nil="true" /> <InitialResponseTime xsi:nil="true" /> </SupportCase> </SetSupportCaseDataObject> </SetSupportCasesResult> </SetSupportCasesResponse> </soap:Body> </soap:Envelope>
SOAP 1.2
The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.
POST /xml HTTP/1.1 Host: admin.worketc.com Content-Type: application/soap+xml; charset=utf-8 Content-Length: length <?xml version="1.0" encoding="utf-8"?> <soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope"> <soap12:Body> <SetSupportCases xmlns="http://schema.veetro.com"> <e> <SupportCases> <SetSupportCaseDataObject> <GUID>string</GUID> <SupportCase xsi:nil="true" /> </SetSupportCaseDataObject> <SetSupportCaseDataObject> <GUID>string</GUID> <SupportCase xsi:nil="true" /> </SetSupportCaseDataObject> </SupportCases> </e> </SetSupportCases> </soap12:Body> </soap12:Envelope>
HTTP/1.1 200 OK Content-Type: application/soap+xml; charset=utf-8 Content-Length: length <?xml version="1.0" encoding="utf-8"?> <soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope"> <soap12:Body> <SetSupportCasesResponse xmlns="http://schema.veetro.com"> <SetSupportCasesResult> <SetSupportCaseDataObject> <GUID>string</GUID> <SupportCase> <Status>int</Status> <Type xsi:nil="true" /> <Priority>int</Priority> <DateOpened>dateTime</DateOpened> <DateClosed>dateTime</DateClosed> <DateLastContact>dateTime</DateLastContact> <DateDue>dateTime</DateDue> <Company xsi:nil="true" /> <InitialResponseTime xsi:nil="true" /> </SupportCase> </SetSupportCaseDataObject> <SetSupportCaseDataObject> <GUID>string</GUID> <SupportCase> <Status>int</Status> <Type xsi:nil="true" /> <Priority>int</Priority> <DateOpened>dateTime</DateOpened> <DateClosed>dateTime</DateClosed> <DateLastContact>dateTime</DateLastContact> <DateDue>dateTime</DateDue> <Company xsi:nil="true" /> <InitialResponseTime xsi:nil="true" /> </SupportCase> </SetSupportCaseDataObject> </SetSupportCasesResult> </SetSupportCasesResponse> </soap12:Body> </soap12:Envelope>