Veetro Web Service Methods


Click here for a complete list of operations.

SetSupportCases

[Permission: Employee, Credentials: Work.SupportCases.Create/ModifyFull, Contacts.People.Create]
Batch create/update support cases.
Set GUID to any unique string for you to match the result with the parameters. Setting Relation.EntityID=0 and populating Relation.Name/Email will create a new Person if the person with the same name/email doesn't exist. No more than 50 per batch.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /xml HTTP/1.1
Host: admin.worketc.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://schema.veetro.com/SetSupportCases"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <SetSupportCases xmlns="http://schema.veetro.com">
      <e>
        <SupportCases>
          <SetSupportCaseDataObject>
            <GUID>string</GUID>
            <SupportCase xsi:nil="true" />
          </SetSupportCaseDataObject>
          <SetSupportCaseDataObject>
            <GUID>string</GUID>
            <SupportCase xsi:nil="true" />
          </SetSupportCaseDataObject>
        </SupportCases>
      </e>
    </SetSupportCases>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <SetSupportCasesResponse xmlns="http://schema.veetro.com">
      <SetSupportCasesResult>
        <SetSupportCaseDataObject>
          <GUID>string</GUID>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
        </SetSupportCaseDataObject>
        <SetSupportCaseDataObject>
          <GUID>string</GUID>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
        </SetSupportCaseDataObject>
      </SetSupportCasesResult>
    </SetSupportCasesResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /xml HTTP/1.1
Host: admin.worketc.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <SetSupportCases xmlns="http://schema.veetro.com">
      <e>
        <SupportCases>
          <SetSupportCaseDataObject>
            <GUID>string</GUID>
            <SupportCase xsi:nil="true" />
          </SetSupportCaseDataObject>
          <SetSupportCaseDataObject>
            <GUID>string</GUID>
            <SupportCase xsi:nil="true" />
          </SetSupportCaseDataObject>
        </SupportCases>
      </e>
    </SetSupportCases>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <SetSupportCasesResponse xmlns="http://schema.veetro.com">
      <SetSupportCasesResult>
        <SetSupportCaseDataObject>
          <GUID>string</GUID>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
        </SetSupportCaseDataObject>
        <SetSupportCaseDataObject>
          <GUID>string</GUID>
          <SupportCase>
            <Status>int</Status>
            <Type xsi:nil="true" />
            <Priority>int</Priority>
            <DateOpened>dateTime</DateOpened>
            <DateClosed>dateTime</DateClosed>
            <DateLastContact>dateTime</DateLastContact>
            <DateDue>dateTime</DateDue>
            <Company xsi:nil="true" />
            <InitialResponseTime xsi:nil="true" />
          </SupportCase>
        </SetSupportCaseDataObject>
      </SetSupportCasesResult>
    </SetSupportCasesResponse>
  </soap12:Body>
</soap12:Envelope>