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Password Requirements and Lock-out Procedure Your password in WORK[etc] needs to be a combination of capital and lowercase letters, letters and numbers, or letters and punctuation. If a user enters the wrong password or mistypes it, they'll get a warning saying they have 5 more tries:  If the password is not entered correctly in the remaining 5 tries, the user will be disabled in the account. They will get the following message on the log-in screen:  The account owner will then need to reactivate the user by going to Settings > Permissions.  1. Click on the user's name on the left. 2. Check the box to grant access to this user. If 4 users on the same account all get locked out at the same time, the account owner will need to contact WORK[etc] support to have us unlock the account.
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