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Email Management Questions
Moving an Email to a Different Entry or Record in WORK[etc]#31900:01:38
You can move an individual email to any other record in WORK[etc].
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Email Management
What information does the System Email Delivery Report contain#285
In this report you will be able to find more technical information regarding all emails that have been sent out of WORK[etc].
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E-mail CampaignsEmail ManagementReports
How to Create New Entries via the Email Dropbox#278
You can send an email to your Email Dropbox to create Projects, Tasks, Events, Support Cases, and Expenses using specific tags and codes.
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Email Dropbox FunctionalityEmail Management
How to Update Records in WORK[etc] with the Email Dropbox#277
BBC your email dropbox to store emails sent to contacts in WORKetc on the contact's profile. Set an email as a comment on a project, toDo, support case, or other item by including the ''item code'' in the subject line.
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Email ManagementEmail Dropbox Functionality
Setting Up General Correspondence#27600:01:40
After setting up your dropbox, all incoming emails to WORKetc will create support tickets. If you would like to have support tickets only created when emails are sent to your actual business support email, enabling General Correspondence and putting your support email into your customer support settings will override this behavior.
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Email Dropbox FunctionalityEmail Management
How to Set Up Your Email Dropbox#275
By creating an email dropbox and forwarding all emails to it, WORKetc can create support tickets out of incoming emails, and all communications with a contact that are forwarded to this dropbox will appear on their profile. Enable the dropbox by inputting the email into your Support E-mail address under Customer Support Settings and enabling POP3 E-mail management.
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Email Dropbox FunctionalityEmail Management
How to edit your email signature#252
Email signatures are used to personalize your emails as well as provided valuable and pertinent contact information. Or simply to convey an image for your business
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Email Management
Will I be able to see emails sent from WORKetc in my Google Account?#193
Emails are not normally sent via Google, and so won't show in your Google Account, but there are some options available.
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Email Management
How to Use Standard Responses#11100:02:30
Standard Responses are templates that you can use to rapidly respond to support requests, when sending out invoices, or anytime where you need canned text with ease
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Support CasesEmail Management
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